Quell

Terms of Service

Effective date: February 20, 2026

1. Service Description

Quell ("the Service") is an AI-powered communication formatting tool that rewrites incoming text messages in calm, neutral language before delivery. Quell is not a licensed mediation service, legal counsel, therapy, or emergency service. The Service is available only in the United States and is intended for users who are at least 18 years of age.

2. How It Works

When you send or receive a text message through your Quell channel, the message is processed by artificial intelligence, rewritten in neutral language, and forwarded to the other participant. All outbound messages are prefixed with "Quell:" to clearly indicate they have been reformatted by AI.

Quell does not store message content at any point during this process. Each message is processed in real time and immediately discarded by Quell. There is no message history, no chat archive, and no way for anyone — including Quell staff — to retrieve past messages. Note that telecommunications carriers and other third-party services involved in message delivery may retain data according to their own policies, which are outside Quell's control.

3. Acceptable Use

You agree not to use Quell to:

4. Consent and Participation

Quell requires explicit consent from both participants before processing messages between them:

Either party may revoke consent at any time by replying STOP. Consent events (timestamp, phone number, and method) are logged for compliance purposes. No message content is included in these records.

4A. SMS Messaging Terms

By opting in to Quell via the web form at textquell.com or by replying JOIN to an invitation message, you consent to receive recurring automated text messages from Quell at the phone number you provide. These messages include proxy-delivered communications from the other participant (rewritten by AI), service notifications, and transactional messages related to your subscription.

5. AI Disclosure and Limitations

All messages processed through Quell are rewritten by artificial intelligence. You should be aware of the following:

6. High-Risk Content

Messages that contain content with serious real-world consequences — threats, legal language, medical emergencies, and similar sensitive content — are not rewritten. So you have a record, Quell may forward high-risk content unfiltered.

7. Payment

Quell costs $10 per month, billed through Stripe. Your subscription renews automatically each month until you cancel. By subscribing, you authorize Quell to charge your payment method on a recurring monthly basis.

If the invited participant does not join your channel within 30 days of your subscription start date, you may request a full refund by sending the command REFUND to your provided Quell number over SMS.

8. Cancellation

You may cancel your subscription at any time through Stripe. Your service will remain active until the end of the current billing period. Upon cancellation, Quell permanently deletes all routing metadata associated with your channel.

9. Privacy

Your privacy is central to Quell. Please review our Privacy Policy for details on what data we collect and how it is handled.

10. Termination

We may suspend or terminate your access if you violate these Terms, if your subscription lapses, or if we determine that your use of the service poses a risk to other users or to the operation of the service. Upon termination, Quell deletes all routing metadata.

11. Disclaimers

Quell is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Quell is not a substitute for professional legal counsel, licensed mediation, therapy, or any other professional service. Quell is not an emergency service. If you or someone else is in immediate danger, call 911.

It is usually cheaper and easier to address communication problems early. Early communication support can be a lower-friction option before conflicts escalate. However, Quell does not guarantee any particular outcome.

12. Limitation of Liability

To the fullest extent permitted by law, Quell and its operators, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses.

In no event shall Quell's total liability to you exceed the greater of (a) $50 or (b) the total amount you paid to Quell in the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Quell and its operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your use of the service, your violation of these Terms, or your violation of any rights of another party.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language.

You agree to waive any right to participate in a class action or class-wide arbitration. Claims may only be brought in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies for small claims jurisdiction.

15. Modifications

We may update these Terms from time to time. If we make material changes, we will notify you at least 30 days in advance via SMS to your registered phone number or by email if available. Your continued use of the service after the effective date of the revised Terms constitutes your acceptance of the changes.

16. Age Requirement

You must be at least 18 years of age to use Quell. By subscribing to or using the service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

17. Geographic Scope

Quell is currently available only in the United States. Both participants must have US phone numbers (+1 country code). The service is not intended for use in any jurisdiction where it would be prohibited or restricted by law.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Assignment

You may not assign or transfer these Terms or your rights under them without Quell's prior written consent. Quell may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.

20. Force Majeure

Quell shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, telecommunications failures, or power outages.

21. Intellectual Property

Quell and its operators retain all rights, title, and interest in and to the service, including all associated intellectual property rights. Your use of Quell grants you a limited, non-exclusive, non-transferable, revocable license to use the service in accordance with these Terms.

22. Notice

Quell may provide notices to you via SMS to the phone number associated with your channel, or by email if available. You may provide notices to Quell by emailing hello@textquell.com.

23. Contact

Questions about these terms? Email us at hello@textquell.com.